IT Specialist

KEY RESPONSIBILITIES 

·       Receive the request via phone, email & Odoo Portal.

·       Document, track, and monitor requests/ problems to ensure resolutions in a timely manner. 

·       Implement and support network defence, identifications/ authentication/ access control, data protection mechanism, and data transfer mechanisms. 

·       Develop threat models and security risk assessments and recommend mitigations and countermeasures to added risks, vulnerabilities, and threats.

·       Ensure systems deliverables are functionally appropriate, technically sound, and well-integrated.   

·       Provide immediate notification of a major outage or problem so that all parties are aware of the problem and may immediately assist with the resolution. 

·       Resolving network issues with LAN connectivity, cable termination. 

·       Troubleshoot Hardware problems, Computer Upgrades, Networking setup/ Diagnoses, Software Problems, and PC specific issues. 

·       Install, configure and troubleshoot local printers, Network printers, Switches and wireless devices. 

·       Troubleshoot user application issues and installation/ upgrades of new application software. 

Experience/Skills:

·       Must possess Microsoft/ Hardware/ Network training certifications.

·       Experience in Desktop/ Systems/ Network and Microsoft office support. 

·       Working experience in Wireless technologies and troubleshooting skills is desirable. 

·       Good understanding of TCP/ IP protocol, DNS and IP addressing. 

·       Familiarity with computer accounts, user accounts, mail archiving.

- Saudi Nationals preferred